A Basingstoke locksmith company, not a national franchise

Who we are

We are based at Store and Secure House on Telford Road in Basingstoke, where we keep our stores, workshop and office. When you phone, you speak to our own employed office staff here in Basingstoke — not a call centre that sells the job to whichever contractor is nearest, and not a locksmith trying to take your details from the top of a ladder. They can see the diary, book you in and give you a straight answer.

Independent — not a franchise

Many of the locksmith firms you will find online today are franchises or national networks trading under a local-sounding name. We are not. B.E.N. Locksmiths Ltd is independently owned and run from Basingstoke: there is no head office taking a cut, no franchise fees built into your price, and the people who answer your call and the people who turn up work for the same local company.

Over the years the business has grown from emergency call-outs and lock changes into a specialist in building security: master key suites, restricted key systems, access control and fire door work for the companies that manage blocks of flats, supported housing and commercial premises. We still do the domestic work — it's how most people first meet us — but a typical week is now spent looking after buildings full of other people's front doors.

How we work

• A clear price before work starts, and free estimates on planned work
• The right product for the door and the insurer, not the most expensive one
• Repair where it makes sense, replace where it doesn't
• Tidy work — we don't leave a mess for you to clear up
• A call when we're 30 minutes away
• Everything guaranteed

Accreditations

• Checkatrade — vetted member since 2014, with public reviews you can read on our profile
• SafeContractor — approved for health and safety, as required by many managing agents and councils
• NAPFIS — the Nationwide Association of Passive Fire Installers and Specifiers, for our fire door work
• Fully insured, with company ID carried on every job. Our vans are deliberately unmarked so that a visit never advertises a security problem at your home or building

B.E.N. Locksmiths Ltd is registered in England and Wales, company number 08664308.